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FAQ'S

1.How do I make an order on your website?

Making an order with PetsMall is very simple, just find the products you would like to order using either the search bar or by clicking the product directly. Add the products to your cart, and then checkout!

2.What payment methods are available?

We accept all cards - Maestro, Visa, American Express, Mastercard. All are guaranteed safely checkout via paypal.
 
3.How do I change or cancel my order?

If your order has not yet been processed by our warehouse email us and you can change or cancel your order for a full refund. If your item has already been collected by our couriers you can simply refuse to accept it when it arrives & it will be sent back to us. There will be a shipping cost to return it back to us (charged by our couriers).

4.How do I track my order?

Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and the delivery company to follow the entire process of your order, and to keep you in the loop.

5.How soon will my order be delivered?

We do our best to dispatch all orders as quickly as possible and you should expect your delivery within 7-15 business days from the date it was placed.
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